Success Stories That Speak for Themselves

A nationwide electrical and lighting contractor was struggling to manage an overwhelming product catalog of over 50,000 SKUs. Even after applying the 80/20 rule, the team still needed to handle around 10,000 core products daily — processing replacements, preparing quotes, and managing re-orders. The process was time-consuming, error-prone, and frustrating.

Imagoplatform® converted all price lists, product specifications, and installation guides into LLM-readable formats. An AI agent was configured as a fixtures and fittings quoting specialist tailored for electrical and lighting work. The client now interacts naturally with their data — asking questions, generating quotes, and finding accurate information instantly.

• Faster quoting and ordering — complex product queries answered in seconds
• Dramatic reduction in manual admin and human error
• Simplified workflows across teams and projects
• Happier staff with less frustration and more time for customers

Outage reporting was a monthly headache. Service Managers had to log into the CRM, search for each project, download reports, check NTE status, then manually compose and send emails to clients. Most reports were left until month-end, delaying communication and frustrating both clients and service managers.

By integrating the outage reporting system directly with Imagoplatform®, the workflow became fully automated. As soon as an outage report is generated, Imago retrieves it, analyzes the NTE status, selects the correct email template, composes a bespoke email with the right attachments, and provides it to the Service Manager for review and sending.

• 116 outage reports sent every week, all created automatically
• Instant client communication — no more end-of-month bottlenecks
• Significant time savings and higher engagement
• Happier Service Managers focused on projects, not PDFs

When processing Outage Reports, Service Managers need instant access to Not-To-Exceed (NTE) values — the pre-approved threshold for ordering repairs without client approval. But NTE values weren't available in the Operations support system. Because this information was critical for daily decisions, each manager tracked it independently — in personal spreadsheets, notebooks, or simply from memory.

Imagoplatform® retrieves and attaches the NTE value to Outage Reports when sent to Service Managers. Armed with verified information, they could confidently proceed with repairs or initiate the quoting process as needed.

• No missed opportunities — the agreed NTE value for each customer became instantly accessible to all Service Managers
• Single source of truth — when an NTE was revised, every manager saw the update immediately
• Dramatic reduction in admin burden — eliminated manual lookups and the risk of human error

The client had been using a CRM system from 2006 — originally installed without an address field. Each of the 13,326 client records needed a valid site address, but addresses had been entered randomly over the years as comments, delivery notes, or call records. Records were duplicated, repurposed, and generally messy — a major obstacle for the CRM replacement.

Imagoplatform® performed a complete, automated address cleanup. For records with addresses in comments, they were moved to the correct field. For incomplete records, Imagoplatform® analysed all relevant CRM information and performed a five-source online search. If three or more sources matched, the address was automatically populated with full provenance explanation.

• 13,326 client addresses fully populated in the new CRM system
• Process completed in days instead of months
• Eliminated manual cleanup, duplication errors, and frustration
• Full transparency and provenance for every address