Privacy Policy
Last Updated: May 26, 2025
Table of Contents
1. Overview
Welcome to Imago Platform® ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Service").
Key Points:
We collect only the information necessary to provide our services, we never sell your personal data, and you have control over your information at all times.
2. Information We Collect
Information You Provide to Us
- Account Information: Name, email address, username, and password when you create an account
- Profile Information: Additional details you choose to add to your profile
- Content: Images, text, and other content you upload or create on our platform
- Communications: Messages you send to us or other users through our platform
- Payment Information: Billing details and payment method information (processed securely through third-party payment processors)
Information We Collect Automatically
- Usage Data: How you interact with our Service, including features used and time spent
- Device Information: Device type, operating system, browser type, and IP address
- Log Data: Server logs including access times, pages viewed, and system activity
- Location Data: General location information based on IP address (not precise location)
Information from Third Parties
- Social Media: Information from social media platforms if you choose to connect them
- Analytics Services: Aggregated usage statistics from analytics providers
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- Providing, maintaining, and improving our platform
- Processing your requests and transactions
- Personalizing your experience
- Enabling user-to-user communications
Communication
- Sending you service-related notifications
- Responding to your inquiries and support requests
- Sending marketing communications (with your consent)
Safety and Security
- Protecting against fraud, abuse, and security threats
- Enforcing our terms of service
- Complying with legal obligations
Analytics and Improvement
- Analyzing usage patterns to improve our services
- Conducting research and development
- Generating aggregate statistics
5. Data Security
We implement robust security measures to protect your personal information:
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls and authentication requirements for our systems
- Regular Audits: Regular security assessments and vulnerability testing
- Employee Training: All staff receive privacy and security training
- Incident Response: Established procedures for responding to security incidents
Important:
While we implement strong security measures, no system is 100% secure. We encourage you to use strong passwords and enable two-factor authentication where available.
6. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account Data: Retained while your account is active and for a reasonable period after deletion
- Content: Retained according to your settings and applicable legal requirements
- Usage Data: Typically retained for 12-24 months for analytics purposes
- Legal Compliance: Some data may be retained longer to comply with legal obligations
7. Your Rights and Choices
You have several rights regarding your personal information:
Access and Portability
- Request a copy of your personal information
- Export your data in a portable format
Correction and Deletion
- Update or correct your personal information
- Request deletion of your account and associated data
Control and Consent
- Opt out of marketing communications
- Manage privacy settings and preferences
- Withdraw consent where applicable
Restriction and Objection
- Request restriction of processing in certain circumstances
- Object to certain types of data processing
To exercise these rights, please contact us using the information provided in the Contact section.
9. International Data Transfers
Imago Platform® operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions for certain jurisdictions
- Other appropriate legal mechanisms as required
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:
- We will update the "Last Updated" date at the top of this policy
- We will notify you of material changes via email or platform notification
- Continued use of our Service after changes constitutes acceptance of the updated policy
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@imagoplatform.ai
Address: Automagcians Ltd, Morello House, 12 Leamouth Road, London, E14 0US, United Kingdom
Data Protection Officer: dpo@imagoplatform.ai
We will respond to your inquiry within 30 days of receipt.